The legal stuff. Written like we mean it.
Most companies write this section to cover themselves. We’ve tried to write it so it’s actually useful — plain English, specific about what we do and don’t do, and honest about the trade-offs. If something’s unclear, email us and we’ll fix the wording.
A couple of things worth knowing up front:
Where your data actually lives matters. Most software runs on infrastructure owned by US companies — even when the servers are physically in Europe, US law (the CLOUD Act) can require those companies to hand data to US authorities. We’re moving Raiser’s infrastructure to UK-based hosting for exactly this reason. Read more in the Privacy Policy below, and in How We Build.
We use one cookie. Not fifteen. One. We’ll tell you what it’s for and how to clear it.
If something goes wrong, tell us. Our complaints process exists because we’d rather hear from you and fix it than have you quietly give up on us.
Last updated: 16 June 2026
Scope: Marketing site (raiser.uk) only. The Raiser platform (app.raiser.uk) has its own privacy notice within the product.
This privacy policy explains how Raiser Ltd collects, uses, and protects any personal data you share when you visit this website (raiser.uk). It covers this marketing site only, not the Raiser platform. If you use the Raiser platform at app.raiser.uk, a separate privacy notice applies there.
We’ve tried to keep this short, readable, and specific. If something is unclear, email us.
Raiser Ltd is the data controller for raiser.uk.
We are registered with the Information Commissioner’s Office (ICO). ICO registration reference: ZB813194.
Most software companies host customer data wherever is cheapest and fastest to set up — typically infrastructure run by one of three US-based cloud giants. That comes with a quiet catch: under the US CLOUD Act (2018), US-headquartered companies can be required to disclose data to US authorities even when the data is physically stored outside the US, including on servers in the UK or EU. For organisations holding information about beneficiaries, donors, volunteers, and finances, that’s worth knowing — most privacy policies just don’t mention it.
Here’s where things stand for Raiser:
We use PostHog (EU-hosted) to understand how visitors use this site — which pages are read most, where people arrive from, and how they navigate. We do not use Google Analytics, Google tags, Meta/Facebook Pixel, or any similar third-party advertising trackers.
Legal basis: Legitimate interests (Article 6(1)(f) UK GDPR) — improving a publicly available website is a proportionate, necessary use of aggregate usage data.
We will always ask for your consent before setting analytics cookies. See Section 5 (Cookies) for details.
If you fill in a contact or “Talk to us” form on this site, we collect your name, email address, and anything else you choose to write in the message field. We use this data to respond to your enquiry, follow up if we said we would, and keep a record of the conversation.
Legal basis: Contract (Article 6(1)(b)) where we’re taking steps to enter a commercial relationship; legitimate interests (6(1)(f)) for general enquiries.
We do not add you to a mailing list without your explicit consent.
If you subscribe via the footer form, we collect your email address and send updates through Brevo, our email service provider. You can unsubscribe at any time using the link in any email we send.
Legal basis: Consent (Article 6(1)(a) UK GDPR).
Our “Book a call” links use Calendly. When you book a call, Calendly processes your data according to Calendly's own privacy policy. We receive your name, email address, and any information you add to the booking form.
Legal basis: Contract (Article 6(1)(b)).
| Type | Retention |
|---|---|
| Contact enquiry data | Up to 3 years from last contact, unless you ask us to delete it sooner |
| Newsletter subscribers | Until you unsubscribe |
| Analytics data (PostHog) | As per PostHog’s retention settings |
| Booking/calendar data | As per Calendly’s policy |
We review data periodically and delete anything we no longer need.
This site uses one cookie. That’s a deliberate choice, not an oversight.
| Cookie | Purpose | Consent required? |
|---|---|---|
| Session/security cookie | Keeps the site working — session state, security, page navigation | No — strictly necessary |
| PostHog analytics cookie | Understand how visitors use the site, in aggregate | Yes |
When you first visit, we’ll ask whether you’re happy for us to set the analytics cookie. If you say no, we genuinely don’t track you — there’s no fallback tracking method running quietly in the background. You can change your mind at any time via the cookie settings link in the footer, and you can clear the cookie yourself through your browser’s settings at any time.
We don’t use Calendly’s cookies on this page directly — they’re only set if you actively use a “Book a call” link, at which point Calendly’s own cookie policy applies.
We do not sell your personal data. We do not share it with third parties except:
Under UK GDPR, you have the right to:
To exercise any of these rights, email hello@raiser.uk. We aim to respond within one month.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe we have handled your data unlawfully. You can contact the ICO at ico.org.uk or on 0303 123 1113. (See also our Complaints process — we’d rather hear from you first.)
We use HTTPS across this site and take reasonable technical and organisational measures to protect the data we hold. No internet transmission is completely secure, but we work to minimise risk — and as set out in Section 2, we’re working to bring more of that infrastructure under our own, UK-based control over time.
This site links to the Raiser platform (app.raiser.uk) and to third-party sites. Once you leave raiser.uk, this privacy policy does not apply. We encourage you to read the privacy notices of any sites you visit.
We may update this policy from time to time — particularly as our hosting and infrastructure changes (see Section 2). We’ll update the “last updated” date at the top when we do, and material changes will be announced on this page.
For privacy-related queries or to exercise your rights:
Email: hello@raiser.uk
Post: Raiser Ltd, Piccadilly Business Centre, Blackett Street, Manchester, M12 6AE, UK
We aim to respond to all privacy enquiries within 5 working days, and to complete any formal rights request within one calendar month.
Last updated: 16 June 2026
Scope: Marketing site (raiser.uk) only. Terms governing use of the Raiser platform live separately at app.raiser.uk.
These terms of use govern your access to and use of this website — raiser.uk and its subpages. By using this site, you agree to these terms. If you don’t agree, please don’t use the site.
These terms cover this marketing website only. If you use the Raiser platform at app.raiser.uk, separate terms apply there.
This site is operated by Raiser Ltd.
You may use this site for personal and professional purposes — to find out about Raiser, read our resources, and get in touch with us. You may link to pages on this site provided you do so fairly and without suggesting endorsement where none exists.
You must not:
All text, design, graphics, code, and other content on raiser.uk are owned by or licensed to Raiser Ltd unless otherwise stated. The Raiser name, logo, and brand marks are our trade marks.
You may not copy, reproduce, republish, or redistribute our content without written permission — except where the law allows (for example, fair dealing for research, comment, or news reporting).
We do our best to keep the information on this site accurate and up to date. We do not guarantee that every page is current or error-free. We may update, remove, or change content without notice.
This site contains links to other websites, including the Raiser platform and third-party services such as Calendly. These sites are not under our control and we are not responsible for their content or privacy practices. Links are provided for convenience; they do not imply endorsement.
This site does not currently accept comments or user submissions. If that changes, this section will be updated.
This site is provided on an “as is” and “as available” basis. We make no warranties — express or implied — about this site’s availability, accuracy, or fitness for any particular purpose.
Nothing on this site constitutes professional, financial, legal, or charitable advice. If you need that kind of guidance, please consult a qualified professional.
To the extent permitted by law, Raiser Ltd will not be liable for any indirect, incidental, or consequential loss arising from your use of or inability to use this site. Our total liability for any direct loss shall not exceed £[INSERT FIGURE — e.g. 100].
Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
How we handle personal data on this site is explained in our Privacy Policy. Please read it — it’s important, and we’ve tried to make it worth reading.
These terms are governed by the law of England and Wales. Any disputes arising from your use of this site will be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these terms from time to time. Continued use of the site after an update means you accept the revised terms. We’ll update the “last updated” date at the top when changes are made.
If you have questions about these terms:
Email: hello@raiser.uk
Post: Raiser Ltd, Piccadilly Business Centre, Blackett Street, Manchester, M12 6AE, UK
Last updated: 16 June 2026
Scope: Complaints about this website, the Raiser platform, the conduct of anyone working for or representing Raiser, or how we’ve handled your data.
We’d rather hear from you and put things right than have you quietly give up on us. If something about Raiser — the website, the platform, an interaction with someone on our team, or how we’ve handled your data — hasn’t been good enough, here’s how to tell us, and what happens next.
A complaint is any expression of dissatisfaction about Raiser that you’d like us to look into and respond to — for example:
If you’ve spotted a bug or have a feature suggestion rather than a complaint, you’re still welcome to email us — but our standard support channels will usually be faster.
Email us at hello@raiser.uk with the subject line “Complaint”, or write to us at:
Raiser Ltd, Piccadilly Business Centre, Blackett Street, Manchester, M12 6AE, UK
Please include:
You don’t need to use any particular format — just tell us, in your own words, what’s gone wrong.
| Stage | What we do | Timeframe |
|---|---|---|
| Acknowledge | We confirm we’ve received your complaint and let you know who’s looking into it | Within 3 working days |
| Investigate | We look into what happened, speaking to anyone involved where needed | — |
| Respond | We tell you what we found, what we’re doing about it (if anything), and why | Within 10 working days of acknowledgement |
If a complaint is more complex and we need longer than 10 working days, we’ll tell you why and give you a revised timeframe. We won’t leave you waiting without an update.
If you don’t think we’ve resolved things properly, you can ask for the decision to be reviewed by a director not involved in the original response. We’ll come back to you with a final response within a further 10 working days.
For complaints specifically about how we’ve handled your personal data, you also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113 — but we’d genuinely rather you came to us first, so we have the chance to put things right.
We log every complaint we receive and review them regularly — not just to resolve the individual issue, but to spot patterns and fix the underlying cause. If a complaint leads us to change something — a process, a piece of copy, a feature — we see that as the system working, not a failure.
Email: hello@raiser.uk
Post: Raiser Ltd, Piccadilly Business Centre, Blackett Street, Manchester, M12 6AE, UK
